Description

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

9:00 A.M – 5:00 P.M

Duties & Responsibilities

SUMMARY OF DUTIES AND RESPONSIBILITIES:

The identification of tasks and responsibilities below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to the position within the revenue cycle process.

• The primary responsibility is to oversee the day to day operations of the team including monitoring the flow of both inbound and outbound calls by the Telephonic Financial Counselors, identifying and troubleshooting issues, monitoring key indicators, and completing monthly reports.
• Responsible for overseeing the day to day operations of the Telephonic Financial Counseling Team, which is responsible for screening uninsured or underinsured outpatients to identify health insurance or financial assistance eligibility
• Monitor work queues and DAR related to the Telephonic Financial Counseling team
• Support the Telephonic Financial Counselors Assistant Coordinating Managers to manage financial counseling workflows
• Develop and maintain templates and tools to track project progress, drive decision making, and facilitate communication.
• Create and manage reports of staff performance and productivity
• Knowledgeable of NYC Health + Hospitals’ financial counseling and financial assistance policies and procedures
• Provide training and monitor performance of staff on all elements of financial counseling operations
• Prepare monthly staffing schedules to ensure proper coverages at all times. Monitor Time and Leave Request for the team.
• Utilize PeopleSoft to assess and report staff performance and competency
• Prepare and present metrics being tracked for process improvement
• Ensure staff compliance with Annual In-service requirements.
• Serve as a liaison with hospital support departments including but not limited to outpatient clinics, social work and emergency department.
• Facilitate interactions with other departments when necessary
• Conducts and attend all necessary training sessions to effectively perform the day-to-day functions of the position
• Perform other Miscellaneous Clerical functions such as: Follow up calls, fax, e-mail etc
• Perform all other duties, as assigned by Director

Minimum Qualifications

1.Master’s degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and one (1) year of full-time experience in medically-oriented health care and medical support systems environment; or
2.Bachelor’s degree from an accredited college or university in disciplines listed in “1” above; and two(2)years of full-time experience in medically-oriented health care and medical support systems environment; or
3.A satisfactory equivalent combination of education, training and/or experience, in which each year of relevant training and/or experience can be substituted for 30 semester credits from an accredited college or university. However, all applicants must at least have a Bachelor’s degree.

Department Preferences

• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
• EPIC
• Cisco Finesse
• Connection to Wi-Fi available
• Registration, billing and collections, financial counseling, and/or customer service

Benefits

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs